Please send inquires and questions about products or orders to

We will get back to you in 1-2 business days.

Due to COVID-19, carrier delays may apply. These delays are not the responsibility of Mala Collective.

Please allow 2-3 business days for your order to be processed. It may take up to 48 hours for the carrier (USPS, UPS, Fedex, Canada Post, etc.) to update your tracking number. All orders are shipped with a tracking number, which is emailed to you upon your order being processed.

The estimated shipping times for ‘USPS Priority Mail’ and ‘Canada Post Express’ is 2-7 business days once you have received the shipping confirmation with a tracking number. These times are supplied by service providers and we are not responsible for items arriving after that time frame. USA orders are occasionally subject to delays at the border.


Canadian and USA Shipping 

  • Free tracked shipping over $158+ (before taxes).
  • Standard shipping rates will apply to all orders under $158
  • Please review your tracking number which is sent to you upon shipping
  • There is no duty for US and CAD orders under $800 

International Shipping 

  • International shipments are responsible for any additional fees (such as taxes/duties/brokerage fees) upon arrival of the package. This is up to the destination country and can not be controlled by Mala Collective.
  • Mala Collective does not cover the duty of a shipment. Nor do we provide invoices for lesser dollar amounts.
  • Please review your tracking number supplied to you via email to locate the whereabouts of your order.  

* we do not accept returns COD

* we cannot be held responsible for lost or stolen packages

*please note: If there is a federal/statutory holiday during the time your order is shipped, there will be delays as the shipping service may be closed.